Arrival

Our Greeter will meet you at the door of your plane when the aircraft is served by a loading bridge, or at the bus stop when the aircraft is served by a tarmac bus. Our arrival service involves assisting with all processes right from the moment you land to the moment you board your car. This includes full assistance with immigration and customs, organizing baggage porters and constantly updating your arrival time to your driver till the moment you are safely aboard your car.

Departure

Our Greeter will meet you at the door of your car. Our departure service includes assisting with porterage service when required, check-in procedures, duty free tax reimbursement, security check, immigration and boarding procedures. Our Greeter will take care of your properties while you wonder around the busy Airport Duty free shopping centers.

Transit

Our Greeter will meet you at the door of your inbound flight and will guide you through the shortest way to your next plane. Before your landing our Greeter will already know which terminal and boarding gate your transit flight will use. He will make sure that your bags are redirected on your new flight and checked to your final destination. Greeter will assist you in case of immigration procedures and through security. Our service will finish once you board your connecting flight.

VAT Refund

If you are a non European Union resident spending at least €154,94 in any Tax Free affiliated store, you are entitled to a refund of sales tax included in the price of the goods you purchase. You will just handle your Tax Free receipts to our Greeter and he’ll take care of getting your money back right on the spot. You are entitled to your refund when departing the last European station within 3 months from your purchases. This service is offered free of charge when you reserve our Greeter on Departure and/or in Transit.

Lost baggage claim

Our Greeter will search your lost baggage and, once located, will make sure that it is delivered to your hotel in less than 2 hours. This service is currently operated only in FCO Rome International Airport. For pre-cruise clients we grant lost baggage delivered aboard the ship in any Italian port in the same day.

Transfers

We can provide deluxe chauffeured sedan or deluxe minivan for reaching your hotel on mainland in any part of the world. In case you land in Venice one of our deluxe motorboat will be used to reach your Hotel in the Laguna area.